Frequently asked Questions

How to create a request?

Is registration confirmation mandatory?

How do I track the status of my request?

How long does it take to process a request?

The request is paid, but the money has not been credited to the specified account. What's the reason?

Who should I contact if the funds are "stuck" due to the bank's fault?

What Is the minimum exchange amount?

What is the referral program?

How can I earn by the referral program?

What is network confirmation, and what is its significance?

How long does it take to confirm a transaction?

What factors affect the speed of transaction confirmation?

What is card verification, and how long does it take?

How long does the card verification process take?

How do I undergo bank card verification?

How to verify a virtual card?

What are the support service hours?

What should I do if the operator is not responding?

How to pass KYC verification?